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  • Do I have to create an account?
    Yes, you are required to create an account to have access to our services, receive your U.S mailing address, to ship packages and receive updates.
  • How will I get my packages?
    Once your package has arrived in Jamaica you will receive a notification and a agent from Horizon Logistics Express will contact you to arrange delivery.
  • How long does my package take to arrive in Jamaica?
    Once a package is received at our Florida warehouse, it takes 2-3 business days for your package to arrive in Jamaica and be ready for delivery, barring no delays or hold at customs in local country.
  • Why am I required to provide invoices for my packages?
    Horizon Logistics Express is required to declare to Jamaica Customs the contents and value of each package entering the country using the invoices. If invoices are not provided, that might result in delays and customs might assess a different value to your package.
  • How can I make payments for my package(s)?
    Payments can be made by: 1) Debit/Credit Cards 2) Online Bank Transfers 3) Cash on Delivery.
  • How can I avoid paying custom duties?
    All packages valued over $100.00 USD are subject to customs duty charges. In order to avoid paying duties on your packages, you must keep the invoice total under $100.00 USD.
  • Which Products/Items are restricted or hazardous?
    Click here to view: List of restricted items Clich here to view: Prohibited items
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